Over the past week TTC customer service has been in the news quite a bit. Whether comments from the President of Transit Union Local 113 Bob Kinnear or the General Manager Gary Webster the situation is emotional to say the least. With a lot of negative press recently the TTC did have some good news when announcing their 2009 budget this past week as well as the anticipation of an announcement of who will be part of the Customer Service Advisory Panel.
Top Transit Stories February 5th-12th 2010
Top Transit Stories February 5th-12th 2010
[caption id="" align="alignright" width="314" caption="Photo by flickr.com/shironekoeuro"]
[/caption]
A memo and letter released to all TTC employees from General Manager Gary Webster regarding the expectations of customer service & a second story
After predicting a budget deficit for 2009 the TTC actually posted a small surplus