Wheel-Trans users left in the lurch by outage
Contracting out Wheel-Trans call centre, cutting paper transit schedules has left TTC without back-up plan
November 1, 2021 (Toronto, ON) -- Wheel-Trans users are reporting being turned away from booking new trips and hours-long phone wait times to check the status of pre-booked trips or attempt to book new trips. Online Wheel-Trans bookings have been unavailable since Friday, October 29 after a cyberattack caused an online service outage.
Urban affairs reporter Oliver Moore of The Globe and Mail reports on the reduced transit service post-vaccine mandate which resulted in less staff. The article features a quote from TTCriders executive director, Shelagh Pizey-Allen surrounding concerns about the cuts to service.
MEDIA RELEASE November 1, 2021 (Toronto, ON) -- Wheel-Trans users are reporting being
Affordable, accessible, and expanded public transit is key to a just recovery and winning back transit riders. It is one climate solution that will reduce private vehicle use and greenhouse gas emissions! Other cities, like Chicago, Washington, and Los Angeles, are lowering fares to win back riders.
James Wit of Canadian Dimension shares an interview with TTCriders about transit organizing in Toronto and beyond.
October 28, 2021 (Toronto, ON) -- In response to a TTC news release warning of service cuts if more transit operators do not disclose their vaccination status, TTCriders, a membership organization of transit users in Toronto, released the following statement:
This article is written by Transportation Reporter, Ben Spurr, of The Star.
City News Toronto reports on the new automatic shuttle bus taking the road in Toronto, specifically the West Rouge neighbourhood of Scarborough. The video clip features TTCriders executive director, Shelagh Pizey-Allen, sharing her thoughts about this new vehicle.
Gabby Rodrigues of Global News reports on the back and forth between TTC and its unionized worker's decision on employees providing vaccination status. There is a video clip that includes TTCriders executive director, Shelagh Pizey-Allen, thoughts on TTC's workers providing their vaccination status.
Tamara Shephard of the Scarborough Mirror reports about the need for an Eglinton East LRT for east Scarborough residents. TTCriders member Zain Khurram is featured in this article as he discusses his experience using public transit in Scarborough.
Jadine Ngan of The Varsity reports on TTCrider's outreach and advocacy at TTC stations across Toronto to alert the public of the need for federal funding for public transit.
Mike Adler of the Scarborough Mirror discusses Scarborough's election results by sharing the liberal party's win in this part of Toronto. Thai Higashihara, a member of TTCriders, speaks on the importance of federal funding for transit.