Safety

Will candidates commit to a safe TTC for all?


While violence and offence rates on the TTC have declined, and fewer complaints are being made, public perception of safety has not caught up with these trends. We often hear from riders that they continue to view the TTC as an unsafe environment, and it's often mentioned as a real barrier to taking transit more often.

That said, TTCriders believe that improving safety must include non-enforcement as the default response. We hear again and again that the increased presence of police, fare inspectors, and special constables do not make many people feel safer, while raising concerns about the effectiveness of enforcement and who is disproportionately targeted or overrepresented in these interactions, particularly Black, Indigenous, unhoused, and other vulnerable riders.

In contrast, riders have identified community ambassadors, Toronto Community Crisis Service (TCCS), and greater visibility of TTC staff as actions that make them feel safer. For many riders, however, safety is also about having the infrastructure and conditions to protect themselves in the first place: better lighting in dark and isolated areas, more frequent service, safer places to wait and take shelter, and a TTC environment designed around care, accessibility, and dignity. The TTC needs to be safe for everyone, as everyone has a right to use it, and everyone deserves to be approached with compassion, prevention, and resources. Here's what we asked candidates:

16. Will you support continued expansion of the Toronto Community Crisis Service throughout the TTC network?

The Toronto Community Crisis Service (TCCS) provides a non-police response to people experiencing mental health crises, connecting them with trained crisis workers who can provide de-escalation, harm reduction, crisis intervention and connections to community supports. Following a pilot in downtown subway stations, this care-centred approach is set to expand to all subway stations in 2027, giving the TTC another option for responding to people in crisis without relying solely on police or enforcement.

Vincent Crisanti (Incumbent)

No response

Abraham Abbey

No response

Ala'a Adib

Yes

Saima Babar

No response

Chloe Brown

Yes

Norman Hamilton

Yes

Joseph Martino

No response

Nathen Mazri

Yes

Hard Parmar

Yes

Kristian Santos

No response

17. Will you work towards installing platform edge doors across the subway system, starting with installation at busy stations like Bloor-Yonge Station this term?

Platform edge doors separate people and other debris from track level, keeping riders safe and service reliable. This means an 85% reduction in service interruptions, and countless lives saved. Cities around the world have installed platform edge doors in their existing subway systems, now it’s Toronto’s turn.

Vincent Crisanti (Incumbent)

No response

Abraham Abbey

No response

Ala'a Adib

Yes

Saima Babar

No response

Chloe Brown

Yes

Norman Hamilton

Yes

Joseph Martino

No response

Nathen Mazri

Yes

Hard Parmar

Yes

Kristian Santos

No response

18. Will you commit to more upstream solutions, such as more shelters, affordable, deeply affordable and supportive housing so Torontonians never have to choose the TTC as a safe place to sleep?

Vincent Crisanti (Incumbent)

No response

Abraham Abbey

No response

Ala'a Adib

Yes

Saima Babar

No response

Chloe Brown

Yes

Norman Hamilton

Yes

Joseph Martino

No response

Nathen Mazri

Yes

Hard Parmar

Yes

Kristian Santos

No response

Some candidates offered extra comments about their position on TTC safety:

Expand trained crisis response across the TTC, with clear guidance for staff on when to request emergency help.
Improve lighting, sightlines, help points and waiting areas; follow up on safety concerns at Ward 1 stops and connections.
Develop a funded plan for platform edge doors, starting with a detailed assessment of busy stations such as Bloor-Yonge.
Connect people in crisis with outreach, shelter and housing support.
Listen to riders, TTC workers and people with disabilities, and report publicly on incidents, response times and rider feedback.

"Compassion and enforcement are not opposites. I support expanding trained crisis response for mental-health emergencies, but when someone presents an immediate danger to riders, TTC staff and police must be able to act. Safety requires prevention, treatment, lighting, staffing, shelter and enforcement when necessary. I strongly support platform edge doors and getting people sleeping on transit into safe, lawful shelter, supportive housing and treatment pathways. The TTC must be safe for everyone. "

"Everyone should feel safe using the TTC, whether they are commuting to work, travelling to school, or returning home late at night. I support a balanced approach that combines visible staff presence, faster response to serious incidents, better lighting and station design, and stronger coordination between the TTC, emergency services, and community-based mental health and outreach teams.

Safety also means protecting TTC operators and frontline workers, maintaining clean and well-monitored stations and vehicles, and ensuring riders know how to quickly report concerns. I believe safety initiatives should be regularly reviewed using clear data so that resources are directed where they are most needed while keeping the TTC welcoming and accessible for everyone."

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