TTCriders welcomes the news of the TTC’s Customer Charter and its commitment to customer service for transit users. However, the new Charter fails to address many of the underlying issues that our public transit system faces.
While we support a commitment to improving route reliability, that will be cold comfort to someone waiting in sub-zero weather for a bus whose service has been reduced. Although we all want clean, welcoming, and well-maintained transit facilities, it is still riders who are footing the bill for this cleanliness while continuing to see their fare prices go up.
We believe that the new customer service charter is a good first step towards improving the quality of transit service in Toronto. However, it is the responsibility of elected officials at the federal, provincial, and municipal levels to share this commitment by, two-fold:
CTV News Toronto’s Beth Macdonell has the details of the TTCRiders report suggesting several routes do not meet on-time performance standards.
According to a new report by the transit advocacy group TTCriders, only ten of the TTC’s bus and streetcar routes are meeting the benchmark for on-time service during rush hour throughout the city. Catalina Gillies with the details.
A new report by the transit advocacy group TTCriders suggests that the TTC’s on-time metrics don’t actually match the transit rider experience.
The report says that riders wait 50 per cent longer than scheduled on 10 routes across the city and transit users wait 30 per cent longer than scheduled on 41 routes. The issue is apparently due to “bunching” – when one bus falls behind and the bus behind it catches up.
The report found that riders on routes where “bunching” is common waited an average of four minutes longer than scheduled.