TTCriders welcomes the news of the TTC’s Customer Charter and its commitment to customer service for transit users. However, the new Charter fails to address many of the underlying issues that our public transit system faces.
TTCriders' response to the TTC Customer Service Charter
TTCriders' response to the TTC Customer Service Charter
While we support a commitment to improving route reliability, that will be cold comfort to someone waiting in sub-zero weather for a bus whose service has been reduced. Although we all want clean, welcoming, and well-maintained transit facilities, it is still riders who are footing the bill for this cleanliness while continuing to see their fare prices go up.
We believe that the new customer service charter is a good first step towards improving the quality of transit service in Toronto. However, it is the responsibility of elected officials at the federal, provincial, and municipal levels to share this commitment by, two-fold:
- Providing dedicated funding to build and maintain modern, rapid transit into all corners of the city as quickly as possible
- Ensuring fares are fair and affordable while addressing the on-going “fare-box imbalance” that leaves Toronto at the bottom of transit investment in North America.
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Read analysis from TTCriders about what's being proposed in the TTC budget in 2026 and how to get involved! Members of the public can speak directly to City Councillors during budget hearings on January 20 and 21 at locations across Toronto.