TTCriders welcomes the news of the TTC’s Customer Charter and its commitment to customer service for transit users. However, the new Charter fails to address many of the underlying issues that our public transit system faces.
While we support a commitment to improving route reliability, that will be cold comfort to someone waiting in sub-zero weather for a bus whose service has been reduced. Although we all want clean, welcoming, and well-maintained transit facilities, it is still riders who are footing the bill for this cleanliness while continuing to see their fare prices go up.
We believe that the new customer service charter is a good first step towards improving the quality of transit service in Toronto. However, it is the responsibility of elected officials at the federal, provincial, and municipal levels to share this commitment by, two-fold:
TTCriders asked all federal MP candidates about their commitments to public transit. Read their responses to our transit policy survey and see where your candidates stand on improving public transit!