TTCriders' response to the TTC Customer Service Charter

TTCriders welcomes the news of the TTC’s Customer Charter and its commitment to customer service for transit users. However, the new Charter fails to address many of the underlying issues that our public transit system faces.

While we support a commitment to improving route reliability, that will be cold comfort to someone waiting in sub-zero weather for a bus whose service has been reduced. Although we all want clean, welcoming, and well-maintained transit facilities, it is still riders who are footing the bill for this cleanliness while continuing to see their fare prices go up.

We believe that the new customer service charter is a good first step towards improving the quality of transit service in Toronto. However, it is the responsibility of elected officials at the federal, provincial, and municipal levels to share this commitment by, two-fold:

Providing dedicated funding to build and maintain modern, rapid transit into all corners of the city as quickly as possible

Ensuring fares are fair and affordable while addressing the on-going “fare-box imbalance” that leaves Toronto at the bottom of transit investment in North America.

TTCriders would like to thank TTC staff for showing their commitment to customer service with this charter and will work closely with them to ensure that these, and other, service issues continue to be addressed. However, this commitment to customer service must be taken up by our elected officials at all levels of government to ensure that the quality of our public transit improves; that will be the real test of customer service.

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TTCriders' response to the TTC Customer Service Charter

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