Have you been suspended from using the Wheel-Trans Ride Line or MyWheel-Trans online booking website?
After the first year of the Covid-19 pandemic, this was extended by an extra 12 months because people were staying home. But now some people who have recently tried booking a ride report that their account has been suspended. When they call Customer Service, some have had their accounts reactivated temporarily, but others have been told they have 60 days or another length of time to reapply.
Extend the grace period for when accounts get deactivated. Wheel-Trans users should not be penalized for staying home during the Covid-19 pandemic.
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