Expand trained crisis response across the TTC, with clear guidance for staff on when to request emergency help.
Improve lighting, sightlines, help points and waiting areas; follow up on safety concerns at Ward 1 stops and connections.
Develop a funded plan for platform edge doors, starting with a detailed assessment of busy stations such as Bloor-Yonge.
Connect people in crisis with outreach, shelter and housing support.
Listen to riders, TTC workers and people with disabilities, and report publicly on incidents, response times and rider feedback.