Safety is a major concern facing the TTC. While conditions have improved since the pandemic, that period continues to shape perceptions of the system. Conditions also vary considerably depending on where and when someone travels, and our response should recognize that.
Different situations require different tools. Police are necessary to deter and address violent behaviour, while crisis workers, outreach services and TTC staff also have important roles. People should feel safe waiting for a bus, using a station or riding the system, while those experiencing homelessness, mental health crises or other serious challenges are connected with appropriate help.
It is both compassionate and practical to invest in services that prevent people from relying on transit for shelter. Shelter, supportive housing, mental health care and other supports help people in need while making the TTC safer and more comfortable for everyone. Platform edge doors should also be part of that approach.