"Wheel-Trans’ Family of Services model should never assign someone a trip they cannot safely or reliably complete. I will push the TTC to review its eligibility and trip-planning rules so each rider’s needs and the accessibility of the full journey are properly considered. Accessibility also depends on elevators people can count on, with planned replacements before equipment fails and faster repairs. Diversion maps must be much easier to read and clearly show accessible alternatives when a route or station is disrupted."