Contracting out Wheel-Trans call centre, cutting paper transit schedules has left TTC without back-up plan
MEDIA RELEASE November 1, 2021 (Toronto, ON) -- Wheel-Trans users are reporting being
MEDIA RELEASE November 1, 2021 (Toronto, ON) -- Wheel-Trans users are reporting being
Under the “Family of Services” program, thousands of Wheel-Trans users will lose full access and be forced to take conventional TTC service (bus, subway, streetcar).
RSVP now to the community townhall for Wheel-Trans users to learn more, share how this will affect you, and get involved. Click here to register on Eventbrite. If you need help registering, email [email protected].
A new report by transit user group TTCriders is calling for lower fares to win back transit riders and make the TTC safe and accessible now. TTC ridership is at approximately 30% of pre-pandemic levels. World class cities like Los Angeles and Washington, D.C. are introducing lower fares and more frequent, reliable service to win back riders and address inequalities.
The TTC is creating a "5-Year Fare Plan." Join the community townhalls to share your experiences with fares and payment options and what you want to see change.
A presentation about how to apply for the Fair Pass be followed by breakout discussion rooms on Zoom. Anonymous feedback will be shared with the TTC after the event.
ASL interpretation and closed captioning will be provided. Please note in your registration if you require ASL.
The TTC is creating a "5-Year Fare Plan." On Wednesday, May 5, 2021, from 6:00pm to 7:30pm join the community townhall to share your experiences with fares, payment options, and accessibility.
The pandemic has changed the way we think about public services like the TTC. Transit doesn’t just get us from A to B, it is a lifeline that connects us to essential jobs, health care, and groceries.
It's more important than ever for transit riders to have a voice and share our vision. The Toronto Transit Commission (TTC) is creating a 5-year plan for transit fares. Without input from riders like you, the new plan won't reflect our needs.

On March 17, 2020 the City of Toronto quietly stopped processing new applications to the Fair Pass TTC discount program.* Some current Fair Pass holders have been unable to renew.
This is completely unacceptable! Especially during a pandemic, when people are relying on the TTC for essential trips to access medical care and food. This change has caused confusion regarding who is still eligible to receive discounted fares.
The provincial budget proposes major funding cuts to our public transit system: $1.1 billion over 10 years. These cuts put accessibility upgrades and the TTC’s goal of having a fully accessible system by 2025 at
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Photo by Helen Lee[/caption]
The Advisory Committee on Accessible Transit (ACAT) is making it easier for all riders to take the bus. They have created “Accessibility Flashcards”.